viptak Privacy Policy

1. Who We Are

viptak ("viptak", "we", "us", "our") operates the online casino and sports betting platform accessible at viptak.bio, serving players primarily located in Bangladesh. viptak acts as the data controller in respect of all personal data collected through the platform, meaning we determine the purposes and means of processing your personal information.

This Privacy Policy applies to all data processing activities carried out in connection with your use of the viptak website, mobile browser interface, customer support channels, and any promotional communications you receive from viptak. It should be read alongside the viptak Terms & Conditions, which govern the overall contractual relationship between you and viptak.

If you have any questions about how viptak handles your personal data, you may contact us at any time using the contact details provided in Section 13 of this Policy.

2. Personal Data We Collect

viptak collects personal data across several categories. The table below summarises the types of data we collect and the context in which they arise:

3. How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data viptak holds about you is data you provide directly during your use of the platform. This includes information submitted during account registration, identity verification (KYC), deposit and withdrawal requests, contact form submissions, and any communications directed to the viptak support team.

3.2 Data Collected Automatically

When you access the viptak platform, certain technical and usage data is collected automatically through the operation of our servers and through cookies and similar tracking technologies. This includes your IP address, device identifiers, session metadata, and a record of your in-platform activity. This data is used primarily for security monitoring, fraud prevention, and platform performance optimisation.

3.3 Data from Third Parties

viptak may receive personal data about you from third-party sources in limited circumstances, including:

• Payment processors such as bKash, Nagad, Rocket, and Upay, who confirm transaction details and account holder identity in connection with deposit and withdrawal processing.
• Identity verification service providers engaged to assist with KYC checks, who may cross-reference data you submit against official identity databases.
• Fraud prevention and anti-money-laundering screening services, which may flag certain account activities for review based on industry-wide risk indicators.

4. Purpose & Legal Basis for Processing

viptak processes your personal data only where we have a lawful basis for doing so. The table below sets out the primary purposes for which we use your data and the legal basis applicable to each:

Where viptak relies on your consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time by updating your preferences in your account settings or by contacting the support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

5. How We Share Your Data

viptak does not sell, rent, or trade your personal data to any third party for their own commercial marketing purposes. We share personal data only where necessary and only with the categories of recipients described below.

5.1 Service Providers and Data Processors

viptak engages carefully selected third-party service providers who process data on our behalf, strictly under our instruction and bound by data processing agreements. These include:

• Payment processors — bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, and other financial institutions required to execute your deposit and withdrawal transactions.
• KYC and identity verification providers — third-party services used to verify your identity documents and confirm your eligibility to use the platform.
• Game content providers — companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Play'n GO, and Ezugi, whose game software runs on the viptak platform and which may process limited technical data as part of delivering their games.
• IT and hosting infrastructure providers — companies providing the servers, cloud infrastructure, and cybersecurity services on which the viptak platform operates.
• Customer support tools — platforms used to manage and log support interactions and complaints.

5.2 Legal and Regulatory Disclosures

viptak may disclose personal data to law enforcement authorities, regulatory bodies, or other official third parties where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of viptak, its players, or the general public. Such disclosures are made only to the extent required by applicable law and are not subject to your prior consent.

5.3 Business Transfers

In the event that viptak undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy before the transfer takes effect.

6. Cookies & Tracking Technologies

viptak uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access the viptak website. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your gaming session. These cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the platform — including which pages are visited most frequently and where errors occur. This data helps viptak improve platform performance and user experience.
• Functional Cookies: Store your preferences such as your preferred language setting, notification preferences, and responsible gaming tool configurations, so these do not need to be reset on every visit.
• Security Cookies: Help detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts by identifying unusual patterns in session behaviour.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or security of your viptak experience. Strictly necessary cookies and security cookies cannot be disabled without logging out of your account.

7. Data Retention

viptak retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data are outlined below:

• Account and identity data — retained for the duration of your active account plus a minimum of five (5) years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• KYC verification documents — retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications — retained for three (3) years from the date of the last communication, unless related to an unresolved complaint or legal matter, in which case data is retained until final resolution.
• Technical and usage logs — typically retained for twelve (12) months from the date of collection, unless retained longer for active security investigations.
• Marketing preference records — retained for as long as your account is active, or until you withdraw your consent to marketing communications.

When data is no longer required, viptak will delete or anonymise it in a secure manner so that it cannot be attributed back to you as an individual.

8. Data Security

viptak takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the viptak servers, ensuring that your login credentials, personal details, and financial information are protected in transit.
• Encrypted data storage for sensitive personal data including identity documents, financial records, and account credentials stored on viptak servers.
• Access controls ensuring that personal data is accessible only to viptak personnel and authorised service providers who have a legitimate need to access it in order to perform their role.
• Regular security monitoring and penetration testing to identify and remediate vulnerabilities in the platform infrastructure.
• Two-factor authentication options available to players to further secure account access beyond the standard password login.

9. Your Data Rights

As a player on the viptak platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the viptak support team using the details in Section 13. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data viptak holds about you, together with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may also update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where you object to processing. Note that this right is subject to viptak's legal obligations — for example, financial records required under anti-money-laundering law cannot be deleted on request.
• Right to Restriction: You have the right to request that viptak restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being verified following a rectification request.
• Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, viptak will stop using your data for that purpose immediately.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to viptak in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting viptak support or updating your account preferences. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.

10. Children's Privacy

The viptak platform is strictly intended for adults aged 18 years and above. viptak does not knowingly collect personal data from any individual under the age of 18. Age verification is conducted during registration and at the point of first withdrawal to enforce this restriction.

If viptak becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and void any transactions associated with it. If you believe that a minor has registered on the viptak platform, please notify us immediately at [email protected].

11. Third-Party Links

The viptak platform may contain references to third-party game providers and payment services. Where interaction with these third-party services is required — for example, completing a bKash or Nagad payment — you may be directed to interfaces operated by those third parties. viptak is not responsible for the privacy practices of any third-party operator. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the viptak platform.

viptak does not include outbound links to external websites for general browsing or marketing purposes. Any third-party interaction is strictly limited to the payment and gaming infrastructure required to deliver the core viptak platform services.

12. Updates to This Privacy Policy

viptak reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made to this Policy, viptak will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending a notification to the email address or mobile number registered to your account.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the viptak platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to stay informed about how viptak protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which viptak processes your personal data, please contact our support team using the details below. All contact information is provided as plain text only and is not a clickable link.

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Typically within 2 hours during standard hours

For data rights requests specifically — including access, rectification, erasure, or portability — please include your full registered name and the email address associated with your viptak account in your message so we can locate your records and respond efficiently.