viptak Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and viptak ("viptak", "we", "us", "the Platform"). By accessing the viptak website at viptak.bio, creating an account, making a deposit, participating in any game, or accepting any promotional offer, you expressly acknowledge that you have read these Terms, that you understand them, and that you agree to be bound by them.

These Terms apply to all services provided by viptak, including but not limited to: online casino games, live dealer tables, sports betting markets, virtual sports, crash games, promotional bonuses, payment processing, customer support interactions, and any future features or services introduced on the platform.

If you are using the viptak platform on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms, and that by using the platform you are accepting these Terms on their behalf.

2. Eligibility & Age Restriction

To be eligible to use the viptak platform, you must satisfy all of the following conditions at all times during your use of the platform:

• You are at least 18 years of age. Players must be 18 years or older to use any feature of the viptak platform.
• You are accessing the platform as an individual acting on your own behalf, and not as an agent, intermediary, or representative of any third party.
• You have the legal capacity to enter into binding agreements under the laws applicable to you.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of viptak is lawful in your jurisdiction.
• You are not a person who has previously been self-excluded from viptak or any other gambling platform, or whose account has been suspended or permanently closed by viptak for any reason.
• You are not an employee, contractor, director, officer, or agent of viptak, nor an immediate family member of any such person.

viptak reserves the right to carry out identity and age verification checks at any point during your use of the platform. Failure to pass any such verification check, or failure to provide the documentation requested within a reasonable timeframe, may result in the suspension or permanent closure of your account and the withholding of any pending withdrawals pending investigation.

3. Account Registration

3.1 Single Account Policy

Each individual player is permitted to hold exactly one registered account on the viptak platform. Opening, operating, or attempting to operate more than one account — whether under the same name, different names, the same device, different devices, the same payment method, or different payment methods — is strictly prohibited and constitutes a material breach of these Terms.

If viptak identifies that a player holds more than one account, viptak reserves the right to close all duplicate accounts, void any bonuses claimed across those accounts, confiscate any winnings generated while a duplicate account was active, and permanently ban the player from the platform.

3.2 Accurate Registration Information

You are required to provide accurate, complete, and truthful information during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile number. You must notify viptak promptly if any of your registered details change. viptak is not responsible for any consequences arising from your failure to maintain accurate account information.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your viptak account login credentials, including your username, password, and any SMS OTP codes sent to your registered mobile number. You must not share your login credentials with any other person. Any activity that occurs under your account — whether or not you authorised it — is your responsibility. If you suspect that your account has been accessed without your authorisation, you must contact the viptak support team immediately at [email protected].

3.4 Account Verification (KYC)

viptak is committed to maintaining a secure and compliant platform. As part of our Know Your Customer (KYC) process, we may require you to provide one or more of the following documents before processing your first withdrawal or at any point thereafter:

• A government-issued photo ID (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within the last 3 months)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of your bKash or Nagad account showing your registered name and number)
• A selfie or live photograph as directed by the viptak support team

Failure to complete the KYC verification process within the timeframe specified by viptak may result in temporary suspension of withdrawal privileges until verification is completed satisfactorily.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

viptak processes all financial transactions in Bangladeshi Taka (BDT). Accepted deposit and withdrawal methods include: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary from time to time and is subject to change without prior notice.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳200. Minimum and maximum withdrawal amounts are displayed within your account dashboard at the time of requesting a withdrawal and may be adjusted periodically. viptak reserves the right to set transaction limits on individual accounts based on verified status, account history, or risk assessment.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your viptak account balance within seconds of the transaction being confirmed on the mobile money network. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution. viptak is not responsible for delays caused by third-party payment processors or banking networks.

4.4 Withdrawal Processing

Withdrawal requests from fully verified accounts are typically processed within minutes for mobile money methods (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals may take 1–3 business days. viptak reserves the right to conduct additional security or fraud checks on any withdrawal request, which may extend processing times. Withdrawals will only be paid to a payment method registered in the same name as your verified viptak account.

4.5 Bonus Wagering Requirements

Funds credited to your account as part of a bonus or promotional offer may be subject to wagering requirements before they can be withdrawn. The specific wagering requirements applicable to each promotion are stated in the relevant promotion terms. Attempting to withdraw bonus funds before satisfying the applicable wagering requirements will result in the forfeiture of the bonus and any winnings derived from it.

5. Bonuses & Promotions

viptak offers promotional bonuses to eligible registered players from time to time. All bonuses and promotions are subject to the specific terms communicated at the time the promotion is offered, including any wagering requirements, minimum deposit thresholds, game restrictions, time limits, and maximum withdrawal caps on bonus-derived winnings.

viptak reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with or without notice, if there is evidence of abuse, fraud, multi-accounting, or any other conduct that viptak determines to be contrary to the spirit of the promotional offer. In such cases, viptak may void the bonus, reverse associated winnings, and take further action in accordance with these Terms.

Bonuses are intended for personal entertainment use only. The use of automated software, betting patterns, or any strategy designed to exploit bonus terms — commonly referred to as "bonus abuse" or "bonus hunting" — is strictly prohibited and will result in immediate account action.

6. Gaming Rules & Fair Play

All games available on the viptak platform are supplied by certified third-party game providers including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Play'n GO, and Ezugi. Each game operates according to its own set of rules, which are available within the game interface itself. Players are responsible for familiarising themselves with the rules of each game before placing any wager.

All game outcomes on the viptak platform are determined by certified Random Number Generator (RNG) systems operated and audited by the respective game providers. viptak does not intervene in or manipulate game outcomes in any way. Return-to-Player (RTP) percentages for each game are set and certified by the game provider.

In the event of a technical malfunction during a game session — including but not limited to server disconnections, software errors, or display glitches — viptak reserves the right to void the affected round and refund the wager placed on that round. viptak is not liable for any winnings that would have been generated in a round that was voided due to a technical fault.

Any winnings generated through the exploitation of a software error, game bug, or any other technical fault are considered void and will be confiscated from the player's account. Players are required to report any suspected bugs or errors to the viptak support team immediately rather than attempting to exploit them.

7. Prohibited Conduct

The following conduct is strictly prohibited on the viptak platform. Engaging in any of the following may result in immediate account suspension, permanent ban, forfeiture of account balance, and reporting to relevant authorities:

• Fraud: Any form of fraudulent activity including chargeback fraud, payment reversal fraud, identity fraud, or the use of stolen payment credentials.
• Money Laundering: Using the viptak platform in any way to launder funds or to disguise the origin of any funds, whether obtained illegally or otherwise.
• Collusion: Cooperating with other players in any game to gain an unfair advantage, including chip dumping in poker or coordinated betting in sports markets.
• Automated Play: Using bots, scripts, macros, or any automated software to interact with the viptak platform in place of genuine human participation.
• Hacking: Attempting to gain unauthorised access to any viptak system, database, account, or backend service.
• Abuse of Staff: Directing threatening, abusive, discriminatory, or harassing communications toward any viptak employee or support agent.
• Underage Gambling: Allowing or facilitating access to the viptak platform by any person under the age of 18, including sharing login credentials with minors.

8. Responsible Gaming

viptak is committed to promoting responsible gambling and providing players with the tools they need to maintain control of their gaming activity. Gambling should always remain an enjoyable form of entertainment. If gambling ceases to be enjoyable or begins to cause financial, emotional, or personal difficulties, viptak encourages all affected players to make use of the responsible gaming tools available within their account settings.

The following responsible gaming tools are available to all registered viptak players at no charge:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your viptak account.
• Loss Limits: Cap your total losses over a defined period to prevent excessive spending beyond your personal budget.
• Session Time Limits: Restrict the maximum duration of any single gaming session to help maintain healthy play habits.
• Cooling-Off Period: Temporarily suspend your account for a defined period (from 24 hours up to 6 weeks) during which you will not be able to log in, deposit, or play.
• Self-Exclusion: Permanently close your viptak account and opt out of all future marketing communications. Self-exclusion is irreversible for a minimum period of 6 months.

To activate any of these tools, log in to your viptak account and navigate to the Responsible Gaming section in your account settings, or contact the viptak support team at [email protected]. Further guidance is also available on the dedicated Responsible Gaming page.

9. Intellectual Property

All content on the viptak platform — including but not limited to the viptak brand name and logo, website design, user interface elements, text, graphics, game assets, promotional materials, and software — is the exclusive intellectual property of viptak or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the viptak platform for your personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any viptak content without the prior written consent of viptak.

10. Limitation of Liability

To the fullest extent permitted by applicable law, viptak's total aggregate liability to any player for any claim arising out of or in connection with these Terms or the use of the viptak platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

viptak expressly excludes all liability for:

• Any indirect, incidental, special, consequential, or punitive losses or damages of any kind.
• Loss of profits, revenue, data, business opportunity, or goodwill.
• Losses arising from platform downtime, maintenance, or technical failures beyond viptak's reasonable control.
• Losses arising from a player's reliance on information displayed on the platform that was subsequently found to be inaccurate due to a data feed or third-party content error.
• Any losses arising from the player's breach of these Terms.

11. Privacy & Data

viptak collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on the viptak platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

viptak uses 256-bit SSL encryption to protect data transmitted between your device and the viptak servers. Account data is stored securely and is never sold to third parties for marketing purposes. You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

12. Amendments to These Terms

viptak reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, viptak will notify registered players by posting a notice on the platform and, where appropriate, by sending a notification to the email address or mobile number associated with your account.

Your continued use of the viptak platform following the publication of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the platform and may request the closure of your account by contacting the viptak support team.

13. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. viptak operates as a platform accessible to players in Bangladesh. It is the player's responsibility to ensure that their use of the viptak platform complies with all laws and regulations applicable in their jurisdiction.

viptak makes no representations that the platform or its services are appropriate, lawful, or available for use in any particular jurisdiction. Access to the viptak platform from jurisdictions where online gambling is prohibited is entirely at the player's own risk and is not condoned or facilitated by viptak.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the viptak platform, you may contact the viptak support team using the details below. All contact information is provided as plain text only and is not a clickable link.

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Typically within 2 hours for email enquiries during peak hours

viptak is committed to resolving player complaints fairly and promptly. If your complaint cannot be resolved to your satisfaction through direct contact with the support team, further escalation options are described in viptak's Complaints Procedure, which is available on request from the support team.